FAQ

We’re here to make things simple. From checkout to delivery, our goal is a seamless experience. If you need help beyond what’s here, our support team is just an email away.

1. How long will it take to receive my order?
Orders are processed within 1 to 2 business days (Monday to Friday).

Once shipped, delivery typically takes 3 to 7 business days, depending on your location.

We work with trusted regional carriers and fulfilment partners across the UK, USA, Canada, and Australia to ensure smooth, trackable delivery.

You’ll receive a tracking link as soon as your order is on the way.

2. Do you offer free shipping?
Yes — free shipping is automatically applied when you order two or more items.

3. What if I receive a faulty item?
We’ll replace it at no cost. Just contact us within 30 days and we’ll sort it quickly.
For more details, see our Returns Policy.

4. Can I cancel my order?
Yes — you can cancel your order within 24 hours of purchase.

After that, it may already be in transit, but we’ll always do our best to help.

5. What is your return policy?
We offer 30-day, no-hassle returns from the date your item is delivered.

You’ll find full instructions in our Returns Policy.

6. When will I receive my refund?
Refunds are processed within 7 business days of receiving your return.

Depending on your bank, it may take slightly longer to appear in your account.

7. Do you offer warranties?
Yes — every item is covered by a 30-day warranty against manufacturing defects.

8. How do I contact support?
Email us at support@saintaurell.com.

We aim to reply within 1 to 2 business days.

9. Do you ship internationally?
Yes — we ship worldwide using trusted carriers.

We’ve built fulfilment partnerships to support reliable delivery throughout the UK, USA, Canada, Australia, and beyond.

10. How do I exchange a product?
Exchanges follow the same process as returns.

Just contact us and we’ll guide you through it.

11. How can I track my order?
Once your order ships, you’ll receive a tracking link by email.

You can also track your order anytime via our Track My Order page.